Posted By Johnny Maloney about 11 months, 1 week ago
While primarily penned by Johnny, stay tuned for page 4 of this editorial for an excellent contribution by the inimitable Yousif Alshaker.
If you’re a PC gamer, you may have heard by now about the interview that Gamesindustry International managed to conduct with Senior Vice President of Global E-commerce for Electronic Arts, David DeMartini. DeMartini’s charge for the past year has been to take the helm of Origin, EA’s often dismissed off hand digital distribution platform. The past twelve months have seen a lot of vitriol passed its way, some justified, some knee jerk reaction, but it’s never failed to stir up a discussion. DeMartini continues this trend in his interview (available in its entirety here, which you should read), during which he responds to a question about digital distribution king-of-the-hill Steam, and its tendency to mount frequent, extreme sales:
I’ve taken the chance for this statement (and indeed the whole interview) to percolate in my brain, worried that it might be lost in the tempestuous whirlwind of E3 news, forming some proper thoughts and getting them all in a row. Now that E3 has wound down some, I thought I’d take the time to show you the results:
The instant reaction I found myself taking was one of disbelief. The very idea that Steam’s frequent sales (no doubt putting the games of many an indie developer, as well as major publishers into what would otherwise be disinterested or poor hands) could “cheapen” an intellectual property seemed ridiculous. The number of times I’ve bought a game from Steam that I would have passed on because of a promotional sale or lowered price has certainly increased my knowledge of games, and I find I can speak more authoritatively (both to recommend or divert purchases) on plenty more games and franchises than I could before.
So then you press the "A" button, and it lights up. I picture a bright future for these… computer games.
Then it occurred to me: exactly what is the value of intellectual property measured in? The word value connotes a monetary figure, something definitive, measurable by accountants, bankers, industry analysts, and other people skilled in the usage of abacuses. Do Steam sales cheapen the profit that these games receive then?
All accounts suggest no, though the exact figures aren’t there. Last autumn, Gabe Newell himself mentioned at a WTIA TechNW panel that a 75% drop in price on their Counter Strike sales price resulted in an increase in gross revenue by a factor of 40. Newell was quick to point out that the increase was NOT a 40% increase, but 40x. He even points out that the online sales increased box sales of the product, suggesting that the increase in online purchases serves as a word of mouth style marketing stunt, players asking others if they’ve picked game X up, because it’s SO fun.
Numerically speaking, these sales don’t appear to cheapen intellectual property, so how else could it be measured? Longevity? Having people continue to play your game for prolonged periods of time? Is it to be measured in the name of your game remaining quickly recognized, or going down in history as a milestone? In short, brand recognition?
If that’s the case, then Pong would certainly be among the most valuable licenses around. Similarly, games like Psychonauts, System Shock 2 or Grim Fandango (largely considered to be commercial failures) should be valued much higher than they currently are, with publishers clamoring to get their hands on the rights to produce sequels to each of them. A quick look around the internet makes it painfully clear that this isn’t the case at all. Is it length of play then? Can we really call Counter Strike, a twelve year old game that still ranks in the top ten games currently being played on Steam a more valuable intellectual property than Call of Duty?

Origin shown to have a nasty track record and just by its own loathsome presence has crippled a good many sales (I for one don’t want that program any where near my system) Guess according to the EA loon I should erase my steam copies of Dead Space 2 and Dragon Age Origins Ultimate because they cheapen the property…pfft yea its not rushed development and cut corners for sequels do more damage to an IP than some silly little sale that increases digital units sold by at least a factor of 10x.
In short EA is bad for the gaming business.
So how long till they pack it up and I can get some Trilogies for 15 bucks on steam.
Likely, never, because EA is one of the few game companies right now that is bucking against trends economically, since they actually made income this year, even though they took an income loss.
Seriously though, the humour in this statement is that in one foul swoop they have DESTROYED any value the Origin brand may have ever garnered versus Steam.
Consumers are hardly going to embrace any platform that doesn’t at least pretend to have their interests in mind.
I could see justifying this mentality if they trully did offer a Nordstrom-quality product or service. Actually, since this is software we’re talking about, a better parallel would be Criterion.
If EA wanted to provide a product of the highest quality, in which every download could get the easiest, safest transference possible, and which included bonuses like soundtracks, strategy guides, making-of featurettes and the like, I could see justifying this attitude.
As it is, they are still EA. EA will be EA, and EA does not care enough to do something that awesome.
(ANOTHER NOTE: Of course, doing all of that would make their prices a deal, and thus sort of defeat their original purpose, but that is sort of my point. Sort of.)
Actually, just offering soundtracks and Concept art would cost them no money at all (ok, maybe paying someone to compile it), especially since I doubt they normally don’t release that stuff for every game.
I bought Mass Effect 1 and 2 on PC in a STEAM sale I bought Mass Effect 3 new (at retail because it was cheaper than the Origin version!)
I bought Assassins Creed 1, 2 and Brotherhood in a STEAM sale…I bought Revelations new and will likely buy 3 new too.
I bought Batman Arkham Asylum in a sale…I bought Arkham City new…
I could go on.
Although I’m on Origin (reluctantly) I’ve yet to buy a game through the service as it doesn’t offer value for money. EA seem to forget the “VALUE” of something is what people are willing to pay not however much they think people WILL pay.
In the end if they don’t want to try and compete with STEAM, GOG.COM or Gamersgate to name a few that’s fine. Just don’t be surprised when people spend their money there rather than with you.
It’s an interesting strategy to adopt, put forth the impression that your product will never be as cheap or consumer friendly as your competitor…and then say it in a truly snooty sounding way by claiming it “cheapens IP”.
If I had a stake in Origin being a success, I don’t think I’d enjoy seeing this guy say something like this. And how many devs will resent it too? Many of them know just how lucrative the Steam sales can be for their titles…would this sort of ignorance prevent them from considering Origin?
ironic you mention “snooty sounding”…i was reading the CEO’s voice in a fabulously posh rich boy accent.
As usual, EA have a delusional view on how business works. They see people as static units and the exact amount of money must be leeched from each and everyone to create maximum benefit, ignoring that sales will make people who wouldn’t buy a game otherwise actually buy it.
But this is because EA is a corporation, not merchants, so to speak. As a corporation, you want maximum benefit from each and every product, whereas a merchant will drop prices on wares to attract more customers or if one ware happens to not sell that well.
EA’s rather stupid stunt can look wise to an untrained eye because it seems too stupid to be true.
That is because it is too stupid to be true. We are dealing with people who can say “intellectual property” with a straight face for crying out loud.
Worst company in the US? Maybe not worse than the bank but obviously not far behind.
No matter what we talk about; retail, fast food, coffee houses, ect; a newcomer happens along saying, “Well we know all those others do it ‘that’ way. But we are too highbrow for that and will do things this other way.”
And then months go by and you begin seeing this new company adopting the same procedures and practices that they were belittling the other companies for doing. The reason always is that the other companies do those practices and procedures because they work and they make money.
I bet it won’t even be a year (enough time to see a few quarterly statements) before we begin seeing Origin weekend sales and indy packs and the like.
That is not to say I hate Origin. I do like what it represents. It is steps for other big companies to finally take online distribution seriously. And that creates competition in the online market. And more competition is always better for us, the consumer.
Steam is great. And with other big companies stepping up to try to give some competition Steam will have to try to be even greater still. And we get to win in all that.
IMO, the biggest problem with both Steam and Origin are that you have to download and play these games on your PC. This is, of course, very much a thing of personal taste, but i really do not like using mouse and keypad to play any type of game. Not to mention my pc/laptop is barely capable of running Minecraft and I lack the finances to upgrade.
That’s just me, but I think Valve should look into being on both PC and Consoles. Wish I could buy quality games for under 5 bucks on a console.
The only problem with that is with Steam on the Mac or PC the only thing between it’s content and you is your internet service provider. Now they don’t have control over that aspect but we do by picking better plans or switching to a better provider. So that makes ease of transfer of online material.
The consoles don’t get that ease. Not only do you have your ISP separating you from their content but you have The PlayStation Network or Xbox live getting in between there. And neither you or Steam has any real control over them. They have their own rules that both side must adhere too.
And they are sitting there in between any transaction we wish to make with Steam they are going to want to wet their beak on that as well. That one has been mentioned as a big stumbling block for Valve to get Steam on the 360.
So even if we get Steam or Origin on the next generation of consoles because of the bureaucracy that will sit between us and their library of games it will never have the ease or cheapness that Steam on the PC and Mac currently gives us.
Console providers currently have a monopoly on the digital distribution for their platform. You think they’ll actually let some random 3rd party waltz in and start competing with them?!?
EA has no concept of shame and their delusional view of themselves is what motivates stuff like this. Only EA would be so full of shit to say sales are bad and they’re above offering them. Simply, they needed a way to justify never lowering their prices in an attempt to gouge the consumer of every penny possible, so they tried to frame sales as something you, the consumer, should feel guilty about taking advantage of.
I always love reading stuff like this because my amazon.com wishlist has 137 games on it and about 110 of them are from last gen or older. Every time I look at that list I realize, if I wanted, I could go about 10 years and never have to buy a single new game/console/etc and still be entertained. So when EA and their ilk push games to $80+, which they already are with all the DLC, and the price never drops cause there’s no used market and every console has always online DRM.. I’ll still have PS1 games to play. Enjoy the future folks.
Yeah..im TOTALLY going to feel guilty about saving money and have little to no regret if i purchase a bad game that was on the cheap. You’re SO in my head EA..i’d rather pay $60 plus $20 more for DLC on a game that’s overhyped and craptastic and leaves me with a giant hole in my wallet i could of used for paying bills and buying a weeks worth of FOOD. But it was WORTH IT…because i’m protecting the IP integrity of the developers just like you treat your employees with respect, equality, dignity and morally support them in all endeavors to the company.
Cause i know that you’re looking out for me EA. You know what i truly want and what the developers want. I love you EA, take al-al-al-alalalalallalalalalal—
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In all seriousness, yeah, screw that. Keep blowing hot air up our asses EA, we’ll eventually be sending it back at you.
Four pages? I could have summed up my feelings in one line. Damn artsy writer freaks, think you’re so good. :p
I could sum it up in 6 letters. __CK EA. I’ll let you fill in the blanks.
HACK EA? Alright, but it might take a while.
EA just doesn’t care about there customers. Never have never will.
I’m pretty sure DeMartini is just showing sour grapes and his response to the question isn’t based any way in true thought. The fact is Steam is a success because Origin is an inferior product, and he has no response against this. Instead he spouts something out of his ass about sales cheapening intellectual property, which in a round-about way will justify Origin not putting any of their own games on sale. Simply put, I wouldn’t waste too many hours contemplating what this guy says; he’s just obviously trolling.